Customer Reviews


ShipGo makes shipping your luggage quick, easy, and stress-free. But don’t take it from us. Hear what our customers have to say.

  • Robert S.

    Last week I used ShipGo for the first time. While trying to figure it out online, I had the opportunity to “chat” which was very helpful. The process was simple. I was notified when my bags had arrived at the hotel I would be staying. I do not know why I have lugged my luggage to and from the airport and to and from the hotel all of these years. It was absolutely hassle-free. Thanks for a job well done.

  • John M.

    I was a 1st time user of your service for my recent trip to Orlando, FL. I found your website very user friendly and very informative. I greatly appreciated the customer support that you provide me when FedEx arrived to get my luggage at the resort and my label was put on incorrectly. You and the resort took the initiative to call me and let me know there was an issue, but you emailed the hotel my reservation. They then were able to print out my return label so my bags could be shipped to my home in MA. I thank you for the excellent customer service. I look forward to using ShipGo again and again.

  • Carl J.

    The only way to ship luggage. Pick up of luggage was great and they arrived at destination just when they said they would. To send them back, I just had to put the packing slip they e-mailed me on to the bag, and I dropped them off at UPS office, and they were delivered back to my address as promised. I will absolutely continue using ShipGo whenever I go on any trips.

  • Kevin G.

    This couldn’t be easier! Reserve online, print the shipping ticket, attach to your luggage and drop them off at the local shipping outlet. A couple days later, they show up. No hassles, no dragging a big bag through the airport. I love this service.

  • Jim M.

    Super easy and truly convenient. I changed planes 4 times (and airlines twice) to make it to my destinations and never had to worry about my bags – while some of my buddies were idling around baggage carousels. I’ll never drag my luggage to airport again.

  • Daniel C.

    This was my first experience with ShipGo, so being totally honest I was concerned. Would my luggage get there on time, and in one piece? Between the emails from ShipGo, letting us know on pickup, tracking shipping, and when luggage got back to me. May I say we were extremely delighted. ShipGo does what they say. We would use ShipGo again.

  • Mike J.

    The customer service was over-the-top outstanding. I had a delivery issue and the group (it seems the customer service people work together as a very tight unit) made huge efforts to solve the issue.

  • Will B.

    A seamless way of shipping your luggage. I have found not having to haul my luggage around in an airport is an incredible advantage. Absolutely No drama, which I would consider the highest sign of efficient service.

  • Paul S.

    Outstanding service with fantastic customer support! I had a fantastic experience using ShipGo for the first time to ship three sets of luggage from Michigan to Florida and back over this past winter college break. Everything worked as advertised but the most impressive aspect is their proactive approach to customer service, i.e. they are in constant contact by email and phone, providing reassurance that the delivery is tracking and on time, plus I was always able to talk to a representative when necessary with essentially zero wait time.

  • Jennifer P.

    We had a really good experience with ShipGo. They helped us get our luggage to the resort and back with excellent service, responsible staff were great to work with. A company with a conscience and we will use them again.

  • Jackie L.

    We were thrilled with ShipGo service. Fast, efficient and it beat the heck out of carrying our gear through airports, trains and funiculars. Would do it again in a heartbeat. Customer service was excellent.

  • James H.

    We all left our destination and went to the next stop on our trip. Some of the group went back home while others kept going. The ShipGo team was able to handle multi-leg travel destinations with many different individual itineraries with no issues whatsoever. It alleviated the stress of airport travel and allowed us to really enjoy every aspect of our vacation.

  • Kyle P.

    This is my 3rd or 4th time using ShipGo. What a great company and great service. I cannot imagine why everyone would not use this. Incredibly fair pricing and zero grief and aggravation. Very rarely leave reviews but this company is AWESOME.

  • Benjamin S.

    Never again will we schlepp our luggage through any airport. We had our bags picked up at our front door and delivered directly to the resort. We will never bring our luggage on the plane again and have recommended ShipGo to everyone.